1.- Object and generalities
2.- Information about the products
The photographs, graphic or iconographic representations and videos related to Lacopadevino Products, as well as commercial names, brands or distinctive signs of any kind contained in the Website, are intended to provide the most information, however, the User must have in mind that they have an indicative purpose and, consequently, lack an exhaustive nature.
Lacopadevino reserves the right to decide, at all times, the products offered to Users through the Portal. In this way, Lacopadevino may at any time add new products to those included in the Portal, it being understood, unless otherwise provided, that such new products will be governed by the provisions of the General Conditions that are in force at that time.
Likewise, Lacopadevino reserves the right to cease facilitating access, at any time and without prior notice, to any of the products offered on the Portal.
In the event that, due to circumstances of force majeure, a product is not available after the purchase has been made, Lacopadevino will inform the User by email of the total or, where appropriate, partial cancellation of the order. The partial cancellation of the order does not entitle the cancellation of the entire order, without prejudice to the exercise of the right of withdrawal that corresponds to the User in accordance with the provisions of these General Conditions.
3.- Product purchase system
To proceed with the purchase of the product, the registered or invited User, who must be over eighteen (18) years old, must select the product that he wishes to purchase and add it to the Shopping Cart. Once the selection of products to be purchased is completed, the User must click on the “Finish” icon. Next, the products selected for purchase will be indicated and the User must select between sending the products to the address entered in their registration data (being able to choose between any of the addresses contained in their registration data) to pick up the order in the Lacopadevino store . Finally, the user must click on the “Pay” icon
The username, email address and password provided to Lacopadevino are identifying and enabling elements to access and make purchases and are personal and non-transferable. The User's name, password and email address may be modified, in which case the password, Username and / or modified email address will lose their validity.
Once the purchase process is finished, Lacopadevino will send to the email provided by the User, an email confirming the receipt of the order within twenty-four (24) hours following its completion. The order confirmation sent by Lacopadevino will not be valid as an invoice, only as proof of purchase. The Lacopadevino Customer Service Department will send the corresponding invoice to the User within a period of less than thirty (30) days from the execution of the purchase.
4.- Product prices
The prices of the products offered through the Website include all applicable taxes. The shipping costs of the products on behalf of the buyer, will be detailed and broken down in the “Your Cart” section of the Website.
Lacopadevino reserves the right to modify the prices reflected on the Website, at any time. The products will be billed at the current price reflected on the Website, at the time of order registration.
Prices may vary from one channel to another in Lacopadevino, there may be, for example, differences between the web price and that of physical stores. There may be promotions that only affect one of the channels. Each channel (store) reserves the right to make its own promotions.
5.- Payment of the products
The payment of the price of the goods purchased and the shipping costs, which will appear on the screen, can be made by credit or debit card and by other payment systems indicated at any time on the Website.
To proceed with the payment, the User must follow the instructions that appear on the screen depending on the payment system chosen.
As an electronic payment system, Lacopadevino is attached to the electronic commerce payment gateway. All data provided for this purpose are encrypted under the SSL (Secure Socket Layers) protocol to ensure maximum security.
The User must notify Lacopadevino, via email@example.com, of any improper or fraudulent charges in the account provided for purchases on the Website, in the shortest possible period of time, in order that Lacopadevino can carry out the steps that consider convenient.
6.- Delivery of the products
Lacopadevino undertakes to deliver the products acquired by the User in the purchase process within 24 to 48 hours. The delivery will be made, at the address indicated for this purpose in the process of registering in the store, products will not be delivered in post office boxes or call centers.
Lacopadevino will not be liable for errors or damages caused in the delivery when the delivery address provided by the User does not fit the place of delivery desired by it.
7.- Return of products
Can I cancel an order?
An order can be canceled as long as its status has not changed to "Order shipped". An order already sent, can not be canceled, but if a return can be made, charging the customer with shipping costs and as long as it meets the return conditions.
For any return, you must first contact customer service and explain your case
A bottle can be returned under the following conditions:
• Has suffered breakage during transport. If you detect the break when receiving the order, do not accept the order and communicate it to the customer service. If the breakage is detected after receipt of the order, you have 24 hours to notify our customer service department
• The wine is chopped or has a defect such as cork. If, when tasting the wine, it detects that it is not in conditions for consumption, you can return it with the original cork and packaging so that our team can confirm the defect. It has 15 days from receipt of the order to send the wine. Once the defect is confirmed, we will add a new bottle to your next order.
• The wine does not meet your expectations. If you have bought several bottles of the same wine and when you try it, the wine does not meet your expectations, you can return the rest of the bottles as long as they are in perfect condition. You have 15 days to complete this procedure. When we receive the remaining bottles we will refund the amount on a gift card.
Cancellations Visits to wineries
- Once the purchase has been completed, no returns are allowed on wine tourism reservations.
In the wineries that have to go by appointment, if your place has already been reserved and you cannot go on the agreed date, cancellations are penalized as follows:
• Cancellation less than 48 hours in advance - the reservation is totally lost
• Exchange / Cancellation less than one week in advance - € 3 per management fee
• Changes more than one week in advance - no penalties
8.- Modification of the General Conditions
Lacopadevino reserves the right to modify, at any time and without prior notice, the presentation and configuration of the Website, as well as the General Conditions. Users will always have these General Conditions in a visible place, freely accessible for any queries they wish to make. Users undertake to read these General Conditions carefully each time they access the store of the Website. In any case, the acceptance of the General Conditions will be a prior and indispensable step to the hiring of any product available through the Website.
9.- Communications between Lacopadevino and the User
All communications between Lacopadevino and the User regarding these General Conditions or the purchase of the products through the Website, will be made in writing and in accordance with the communication procedures established in these General Conditions for each particular case.
For all other cases that are not expressly regulated in these General Conditions, the communications that the User intends to send to Lacopadevino will be addressed to the address of Lacopadevino indicated in the First Condition and will be made in writing and through a system that allows the content to be accredited and the reception by Lacopadevino of the corresponding communication.
10.- Integrity of the General Conditions
11.- Partial nullity
In the event that any Clause of these General Conditions is declared void, it will be removed or replaced. In any case, said declaration of nullity will not affect the validity of the rest of the provisions contained in these General Conditions.
12.- Applicable Law and Jurisdiction
These General Conditions are governed and interpreted in accordance with Spanish law.
In the event that any type of discrepancy or claim occurs between the parties in relation to compliance or the content of these General Conditions, the parties agree to submit the decision of the matter raised to the competent Courts and Tribunals in accordance with the legislation applicable.