Shipping & Returns
As a general rule, packages are sent within 24/48 hours after receipt of payment, through MRW with tracking number and delivery without signature. If you prefer certified shipping via Extra service, an additional charge will apply. Contact us before requesting this option. Whichever shipping method you choose, we will provide you with a link so you can track your order online.
Shipping costs include handling and packaging costs, as well as postal costs. The handling costs have a fixed price, while the transport costs may vary depending on the total weight of the package. We cannot combine two different orders, and the shipping costs will be applied for each one individually. We are not responsible for the damages that your package may suffer after shipment, but we do our best to protect all fragile items.
The packaging we use is specific for the transport of wines and your items will be well protected.
Can I cancel an order?
An order can be canceled as long as its status has not changed to "Order shipped". An order already sent, can not be canceled, but if a return can be made, charging the customer with the shipping costs and as long as it meets the return conditions.
For any return, you must first contact customer service and explain your case
A bottle can be returned under the following conditions:
It has suffered breakage during transport.
If you detect the break when receiving the order, do not accept the order and communicate it to the customer service. If the breakage is detected after receipt of the order, you have 24 hours to notify our customer service department
The wine is chopped or has a defect such as cork.
If, when tasting the wine, it detects that it is not in conditions for consumption, you can return it with the original cork and packaging so that our team can confirm the defect. It has 15 days from receipt of the order to send the wine. Once the defect is confirmed, we will add a new bottle to your next order.
The wine does not meet your expectations.
If you have purchased several bottles of the same wine and when you try it, the wine does not meet your expectations, you can return the rest of the bottles as long as they are in perfect condition. You have 15 days to complete this procedure. When we receive the remaining bottles we will refund the amount on a gift card.